HealthTrust Workforce Solutions Lead Credentialing Specialist in Sunrise, Florida
WHO WE ARE:
At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.
HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.
WHAT WE OFFER:
Medical, Dental, Vision, And 401(K) Matching
Generous PTO and Paid Holidays
Retirement Planning And Savings Options
WHAT YOU’LL DO:
The Lead Credentialing Specialist will oversee the consistent application and credentialing verification processes for assigned Divisions. The lead must also serve as the HTWS-DHP liaison between HCA facilities Human Resources, Medical Staff Office personnel, Dependent Professionals, and external customers. This position will be responsible for continuously reviewing workflows and implementing process improvements. The lead is responsible for monitoring established metrics for DHP Credentialing Specialists and ensuring proper tools are provided to meet production goals. Ensures rapport is established with all facilities in assigned divisions as well as with division-specific agency contacts.
SUPERVISOR – Operations Manager
Supervises – None
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Serves as primary contact to all HCA HR and MSO personnel regarding the DHP & Verified Professional’s Credentialing Processes
Establishes relationships with key personnel at all agencies within all divisions
Closely monitors and ensures high compliance percentage for assigned divisions
Responsible for assigning all initial and renewal applications for DHP & VPro’s requesting access to HCA facilities, keeps track of all Master Log reports/cards created/deleted and forwards reports to manager on a daily basis
Assign and monitor all Credentialing Specialists Uploads and Follow ups
Monitors and ensures DHP & VPro’s Credentialing Specialists high production and quality standards
Maintains effective communication with all Division leadership via scheduled calls to ensure uniformity with the credentialing process as needed
Works closely with facilities in preparation of and during all QRS and JC audits
Maintains accurate records of all files in Staff PM & Verified Professionals; records all activities as applicable in the diary
Ensures all files are processed via StaffPm & VPro
Communicates applicable updates and notices to agencies
Creates ad hoc reports as requested
Maintains privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form
Limits access to all information to job-related on a need to know basis
Participates in special projects as needed and performs other duties as assigned.
Notifies Operations/Credentialing Manager of problem-causing trends with vendors and employees items needing attention
Assist all Credentialing Specialists with file process questions, escalations, exceptions.
Assist and guide business analyst with all departmental needs and reports in order to measure KPI’s and implement SOP’s
Monitor and implement training with new hires and refreshers for employees on a as needed basis
Monitors and ensures DHP & VPro’s Quality Assurance Specialists high production and quality standards
Schedule and create agenda for all Credentialist Specialists meetings Bi-Weekly
Creating step by step and how-to’s for Credentialing Specialist & Quality Assurance for internal processes
Job Type: Full-Time
WE’RE LOOKING FOR:
Excellent oral and written communication skills
Excellent customer service skills
Ability to multi-task and prioritize
Ability to manage stress appropriately and make decisions under pressure
Ability to lead, mentor and motivate team members
Ability to work well within a team environment and independently
Strong knowledge and experience with Microsoft Office, Outlook, Excel, general office products
Ability to learn new software programs
EDUCATION – High school education or GED Equivalent Required
EXPERIENCE – One to three years leading prior teams or projects
CERTIFICATE/LICENSE – None
PHYSICAL DEMANDS/WORKING CONDITIONS –
Requires prolonged sitting. and exerting up to 10 lbs force occasionally
Requires and some bending, stooping, and stretching
Require eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Require dexterity to type at least 60 WPM
Experience with Microsoft Office, Outlook, Excel, general office products
Work is performed in an office environment and involves frequent contact with staff and the public.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.