Job Information
HealthTrust Workforce Solutions Program Director - WFH in Sunrise, Florida
WHO WE ARE:
At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.
HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.
WHAT WE OFFER:
Competitive Pay
Comprehensive Training
Medical, Dental, Vision, And 401(K) Matching
Generous PTO and Paid Holidays
Retirement Planning And Savings Options
Tuition Assistance
On-Site Gym
Pet Insurance
WHAT YOU’LL DO:
The Program Director will be On-site at a client location or at a HWS facility, and under minimal supervision; the Program Director is responsible for managing the contracted Scope of Services to the client. The Program Director must maintain quality customer service and day-to-day site operations, with a primary focus on meeting and achieving strategic account initiatives. Management of HWS’ services: staffing desk, payroll, business validation, business development and supervision and leadership of HWS staff, is the fundamental function of a Program Director.
SUPERVISOR: AVP, MSP Operations
SUPERVISES: N/A
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :
Management of the HWS onsite staff to include: daily supervision, performance management, career development through training, and backup. As an onsite team, maintain an efficient, productive, professional onsite environment
Act as the senior level HWS representative onsite and facilitate issue resolution with the support of HWS and client resources as needed
Proactively develop strong relationships with the client hiring manager and stakeholders to ensure client expectations are met or exceeded
Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client, including HWS’ menu of services, and client site-specific processes
Utilize VMS technology to facilitate all processes including contractor requests, financial approvals, timecards, invoicing, reporting etc.
Develop and maintain a current Standard Operating Procedures (SOP) manual. Ongoing evaluate and facilitate account process improvements
Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation
Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions. Establish onsite awareness of important business developments or changes that the client is experiencing
Coordinate, develop and present client training and presentations including: risk assessments, co-employment training, Annual Business Reviews, Supplier Roundtables etc.
Monitor account status and initiate resolution. Interface as needed with all levels of client and HWS representatives/managers
Track and monitor the job functions of HWS offsite staff that are dedicated to the account
Track service levels and initiate process improvement
Identify, develop and implement quarterly business development plans. Introduce new HWS services to client as appropriate
Supplier Management: Manage supplier relationships including: additions, ending assignments, involuntary dismissals, performance management, Score Card process and presentations. Communicate with suppliers proactively. Conduct continuous analysis of supplier
Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources
Maintains confidentiality and appropriate access of all employee information
Perform other duties as assigned
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
ReqID: 3581
Category: HealthTrust Workforce Solutions
Specialty:
Job Type: Full-Time
Job Type:
WHO WE ARE:
At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.
HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.
WHAT WE OFFER:
Competitive Pay
Comprehensive Training
Medical, Dental, Vision, And 401(K) Matching
Generous PTO and Paid Holidays
Retirement Planning And Savings Options
Tuition Assistance
On-Site Gym
Pet Insurance
WHAT YOU’LL DO:
The Program Director will be On-site at a client location or at a HWS facility, and under minimal supervision; the Program Director is responsible for managing the contracted Scope of Services to the client. The Program Director must maintain quality customer service and day-to-day site operations, with a primary focus on meeting and achieving strategic account initiatives. Management of HWS’ services: staffing desk, payroll, business validation, business development and supervision and leadership of HWS staff, is the fundamental function of a Program Director.
SUPERVISOR: AVP, MSP Operations
SUPERVISES: N/A
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :
Management of the HWS onsite staff to include: daily supervision, performance management, career development through training, and backup. As an onsite team, maintain an efficient, productive, professional onsite environment
Act as the senior level HWS representative onsite and facilitate issue resolution with the support of HWS and client resources as needed
Proactively develop strong relationships with the client hiring manager and stakeholders to ensure client expectations are met or exceeded
Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client, including HWS’ menu of services, and client site-specific processes
Utilize VMS technology to facilitate all processes including contractor requests, financial approvals, timecards, invoicing, reporting etc.
Develop and maintain a current Standard Operating Procedures (SOP) manual. Ongoing evaluate and facilitate account process improvements
Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation
Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions. Establish onsite awareness of important business developments or changes that the client is experiencing
Coordinate, develop and present client training and presentations including: risk assessments, co-employment training, Annual Business Reviews, Supplier Roundtables etc.
Monitor account status and initiate resolution. Interface as needed with all levels of client and HWS representatives/managers
Track and monitor the job functions of HWS offsite staff that are dedicated to the account
Track service levels and initiate process improvement
Identify, develop and implement quarterly business development plans. Introduce new HWS services to client as appropriate
Supplier Management: Manage supplier relationships including: additions, ending assignments, involuntary dismissals, performance management, Score Card process and presentations. Communicate with suppliers proactively. Conduct continuous analysis of supplier
Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources
Maintains confidentiality and appropriate access of all employee information
Perform other duties as assigned
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”