HealthTrust Workforce Solutions Program Director in Sunrise, Florida
GENERAL SUMMARY OF DUTIES: The Program Director will be On-site at a client location or at a HealthTrust facility, and under minimal supervision; the Program Director is responsible for overall management all aspects of the MSP program for an assigned client with multiple locations and/or functions. The Program Director must maintain quality customer service and day-to-day site operations, with a primary focus on meeting and achieving strategic account initiatives. Management of HealthTrust Workforce Solutions’ services: staffing, payroll, business validation, business development and supervision and leadership of HealthTrust Workforce Solutions staff, is the fundamental function of a Program Director.
SUPERVISOR – AVP, MSP Operations
SUPERVISES – Support Staff
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :
Responsible for selection, hiring and training of staff personnel within the program. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations of branch staff, as well as train, motivate and encourage professional growth.
Management of the HealthTrust Workforce Solutions onsite staff to include: daily supervision, performance management, career development through training, and backup. As an onsite team, maintain an efficient, productive, professional onsite environment.
Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. Is knowledgeable of and understands the contracted terms and conditions between HealthTrust Workforce Solutions and the client, including pricing as well as client rules of engagement and processes;
Develop and maintain a current Standard Operating Procedures (SOP) manual. Ongoing evaluate and facilitate account process improvements.
Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources.
Perform other duties as assigned.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
Act as the senior level HealthTrust Workforce Solutions representative onsite and facilitate issue resolution with the support of HealthTrust Workforce Solutions and client resources as needed.
Proactively develop strong relationships with the client hiring manager and stakeholders to ensure client expectations are met or exceeded.
Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client, including HealthTrust Workforce Solutions’ menu of services, and client site-specific processes.
Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation.
Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions. Establish onsite awareness of important business developments or changes that the client is experiencing.
Coordinate, develop and present client training and presentations including: risk assessments, co-employment training, Annual Business Reviews, Supplier Roundtables etc.
Monitor account status and initiate resolution. Interface as needed with all levels of client and PWS representatives/managers.
Track and monitor the job functions of HealthTrust Workforce Solutions offsite staff that are dedicated to the account.
Track service levels and initiate process improvement.
Identify, develop and implement quarterly business development plans. Introduce new HealthTrust Workforce Solutions services to client as appropriate.
Supplier Management: Manage supplier relationships including: additions, ending assignments, involuntary dismissals, performance management, Score Card process and presentations. Communicate with suppliers proactively. Conduct continuous analysis of supplier
Maintains confidentiality and appropriate access of all employee information
Job Type: Full-Time
KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:
Organization – proactive in prioritizing needs and effectively managing priorities.
Communication – communicates clearly and concisely.
Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties.
Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.
Tactical Execution – oversees the development, deployment, and direction of complex programs and processes.
Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems.
PC Skills – demonstrates proficiency in Microsoft Office Suite as required.
EDUCATION – Bachelor’s degree in related field or equivalent experience
EXPERIENCE – Minimum 3-5 years management experience that includes supervisory responsibilities of 3-4 direct reports. Previous management experience in sales, staffing industry branch operations, HR recruiting, and customer service is preferred. Experience managing a sales/operational budget of at least $2m.