HealthTrust Workforce Solutions Senior Program Manager in Sunrise, Florida
ESSENTIAL FUNCTIONS: Responsible for client service aspects as it relates to timely and quality fulfillment of client contract labor needs. Builds relationships with key decision makers and client enterprise. Establishes and maintains professional rapport with the client. Acts as key contact for MSP service for their assigned portfolio of business. Has oversight and gives direction to HealthTrust resources to obtain client objectives and assist in vendor performance objectives. Drives process evolution to consistently optimize service performance.
SUPERVISOR – Program Director or VP MSP Operations
SUPERVISES – as assigned for portfolio support
Key Liaison between HealthTrust MSP and client stakeholders
Conducts regular forecasting and planning meetings to proactively obtain client needs
Provides assigned resources adequate oversight, training and leadership to ensure they reach potential.
Acts as the day-to-day escalation contact for assigned staff within the account
Designs and implements a team-results oriented culture, reinforcing collective results over individual results
Key contributor for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program (MOR)
Oversees and maximizes use of Workforce 2.0 VMS technology to ensure optimum, cost-effective, timely and high quality results.
Accountable for Client Satisfaction as it relates to overall MSP service delivery
Supports the Program Director and/or Supplier Manager in the management of supplier relationships and key partnerships
Maintains privacy, confidentiality, security and integrity of traveler and organizational data.
Other duties as assigned
Job Type: Full-Time