Job Information
HealthTrust Workforce Solutions Senior Program Professional in Sunrise, Florida
GENERAL SUMMARY OF DUTIES – The Senior Program Professional works with the Program Professional and Regional Program Director to ensure program operations run effectively and efficiently. This role will ensure accuracy and timelines of workflows and processes for the Education programs. The Senior Program Professional will maintain knowledge and understanding of education requirements and departmental processes for all education programs including but not limited to StaRN and StarTech. The Senior Program Professional will partner with Education leadership and subject matter experts to stay abreast of changes to products, processes, and technology. This role will ensure training and communication to staff for new or revised program offerings. As a highly visible department representative, this role consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.
SUPERVISOR – Regional Program Director
SUPERVISES – N/A
ESSENTIAL FUNCTIONS INCL UDE BUT ARE NOT LIMITED TO :
Assists in the daily oversight of StaRN operations support staff and ensures that individual and department goals are met
Assists with resolving escalations from support staff
Communicates (written/verbal) with business owners, vendors and all levels of company employees on various matters
Data entry into various education databases including Workforce 2.0, Healthstream, and other educational databases and technology
Assists with communicating changes of processes to the pertinent team members
Serves as a point of escalation to assist in troubleshooting resident issues related to daily operations
Potential travel to cohort sites to provide on-site support
Assists with communicating applicable updates and notices to facilities
Attends meetings, as assigned, and reports on actions
Assists with strategic planning for training of new and existing staff and vendors
Understands training requirements for non-clinical and clinical staff and helps connect available resources
Answers inquires or refers callers/visitors to appropriate individuals or training centers
Compiles reports from data and existing records
Assists with development and implementation of budget and operational plans
Develops and implements office procedures related to coordination of interoffice communication, training, records and systems
Ensures adequacy of office supplies and equipment
Serves on HealthTrust Workforce Solutions Disaster Team and participates in all activities related to readiness, planning, and implementation
Ensures timely payroll approval for teams
Manages CASH calls
Assists RPDs with financials, including gathering the necessary information
Assist with answering questions from Instructors
Emergency planning
Gathering and Communicating issues to dept. supervisors (credentialing, payroll, HR, IT, etc.)
Participates in special projects, as needed, and performs other duties, as assigned
Assists other staff, as requested
ReqID: 2215/1670/7713
Category: Corporate
Specialty:
Job Type: Full-Time
Job Type:
TRAVEL – Position requires ability to fly on airplanes, be able to rent and drive an automobile, and work in diverse office settings. Moderate (10% - 20%) travel will be required. May be required to travel in support of emergency business operations to include HEART (HealthTrust Emergency Action Response Team)
EDUCATION – Bachelor’s degree in related field or equivalent experience preferred
EXPERIENCE – Minimum of 2-3 years of experience in Customer Service, or equivalent work experience in Education, HR, or Recruiting
PHYSICAL DEMANDS/WORKING CONDITIONS –
Position requires prolonged sitting, some bending, stooping, and stretching. Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing, verbal communication and eyesight to record, prepare, and communicate appropriately to perform job responsibilities, lifting paper or boxes up to 40 pounds occasionally. Work will be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.