HealthTrust Jobs

GENERAL SUMMARY OF DUTIES – The Senior Program Professional works with the Program Professional and Regional Program Director to ensure program operations run effectively and efficiently. This role will ensure accuracy and timelines of workflows and processes for the Education programs. The Senior Program Professional will maintain knowledge and understanding of education requirements and departmental processes for all education programs including but not limited to StaRN and StarTech. The Senior Program Professional will partner with Education leadership and subject matter experts to stay abreast of changes to products, processes, and technology. This role will ensure training and communication to staff for new or revised program offerings. As a highly visible department representative, this role consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.

SUPERVISOR – Regional Program Director

SUPERVISES – N/A

ESSENTIAL FUNCTIONS INCL UDE BUT ARE NOT LIMITED TO :

• Assists in the daily oversight of StaRN operations support staff and ensures that individual and department goals are met

• Assists with resolving escalations from support staff

• Communicates (written/verbal) with business owners, vendors and all levels of company employees on various matters

• Data entry into various education databases including Workforce 2.0, Healthstream, and other educational databases and technology

• Assists with communicating changes of processes to the pertinent team members

• Serves as a point of escalation to assist in troubleshooting resident issues related to daily operations

• Potential travel to cohort sites to provide on-site support

• Assists with communicating applicable updates and notices to facilities

• Attends meetings, as assigned, and reports on actions

• Assists with strategic planning for training of new and existing staff and vendors

• Understands training requirements for non-clinical and clinical staff and helps connect available resources

• Answers inquires or refers callers/visitors to appropriate individuals or training centers

• Compiles reports from data and existing records

• Assists with development and implementation of budget and operational plans

• Develops and implements office procedures related to coordination of interoffice communication, training, records and systems

• Ensures adequacy of office supplies and equipment

• Serves on HealthTrust Workforce Solutions Disaster Team and participates in all activities related to readiness, planning, and implementation

• Ensures timely payroll approval for teams

• Manages CASH calls

• Assists RPDs with financials, including gathering the necessary information

• Assist with answering questions from Instructors

• Emergency planning

• Gathering and Communicating issues to dept. supervisors (credentialing, payroll, HR, IT, etc.)

• Participates in special projects, as needed, and performs other duties, as assigned

• Assists other staff, as requested

ReqID: 2215/1670/7713

Category: Corporate

Specialty:

Job Type: Full-Time

Job Type:

TRAVEL – Position requires ability to fly on airplanes, be able to rent and drive an automobile, and work in diverse office settings. Moderate (10% - 20%) travel will be required. May be required to travel in support of emergency business operations to include HEART (HealthTrust Emergency Action Response Team)

EDUCATION – Bachelor’s degree in related field or equivalent experience preferred

EXPERIENCE – Minimum of 2-3 years of experience in Customer Service, or equivalent work experience in Education, HR, or Recruiting

PHYSICAL DEMANDS/WORKING CONDITIONS –

Position requires prolonged sitting, some bending, stooping, and stretching. Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing, verbal communication and eyesight to record, prepare, and communicate appropriately to perform job responsibilities, lifting paper or boxes up to 40 pounds occasionally. Work will be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.