HealthTrust Workforce Solutions StaRN Operations Support Manager in Sunrise, Florida
GENERAL SUMMARY OF DUTIES – Plans, organizes, manages, and tracks the operations support of educational programs for HealthTrust Workforce Solutions. Responsibilities include management of day-to-day operation of StaRN Operations Support staff. Works with Program Operations Manager and other business owners to identify process gaps and implement processes to improve workflow. Manages and trains new employees on business process and procedures. Maintains knowledge and understanding of education requirements and processes for StaRN and StarTech programs. Works with Education leadership and subject matter experts to stay abreast of changes to products, processes, or technology. Provides training and communication to staff for new or revised program offerings. As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.
SUPERVISOR – Director of Education Operations
SUPERVISES – StaRN Operations Support Staff
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :
Responsible for daily management of StaRN operations support staff and ensures that individual and department goals are met
Resolves escalations from support staff
Coordinates and assists new employees on-boarding process and assists hiring manager / Director with necessary action regarding employee set up
Communicates (written/verbal) with business owners, vendors and all level of company employees. Must have excellent communication skills
Data entry into various education databases including Workforce 2.0, Healthstream, and other educational databases and technology
Oversees employee schedules with coordination of daily duties and tasks, conference calls, meetings, and coordinated travel arrangements as requested
Establishes strategic plan for training of new and existing staff, vendors, and HWS staff
Maintains education database for end users class search related to all required certifications
Understands training requirements for non clinical and clinical staff and helps connect available resources
Provides secretarial support including typing, composing and proofreading correspondences, indexing and filing documents
Answers inquires or refers callers/visitors to appropriate individuals or training centers
Compiles reports from data and existing records
Gathers information and develops summaries as requested
Assist with development and implementation of budget and operational plans
Develops and implements office procedures related to coordination of interoffice communication, training, records and systems
Ensures adequacy of office supplies and equipment
Assist other staff as requested
Attend meeting as assigned and reports on actions
Any other duties as assigned
Serves on HealthTrust Workforce Solutions Disaster team and participates in all activities related to readiness, planning, and implementation
Job Type: Full-Time
KNOWLEDGE, SKILLS, & ABILITIES –
Communication – strong presentation skills, including clear and concise verbal and written.
Adaptability – ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements and cultures.
Energy – consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time.
Contribution to Team Success – actively participates as a member of a team to move toward the completion of goals.
Tactical Execution – demonstrates personal ownership of tasks and follows through to drive and obtain results.
Functional Knowledge – general understanding and knowledge of hospital operations, adult learning principles and instructional design/development techniques including distance learning methodologies.
Organization – proactively prioritizes needs and effectively manages timelines and resources.
Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
PC Skills – demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel and PowerPoint; experience in using web-based development and authoring products such as learning management systems; ability to learn new systems and technology quickly.
Stress Tolerance – maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization.
TRAVEL – Position requires ability to fly on airplanes, be properly licensed and able to rent and drive an automobile, and work in diverse office settings. Moderate (10% - 20%) travel will be required. May be required to travel in support of emergency business operations to include HEART (HealthTrust Emergency Action Response Team)
EDUCATION – Bachelor’s degree in related field or equivalent experience
EXPERIENCE – Minimum 3-5 years management experience in Education, HR, or Recruiting. Minimum 3-5 years’ experience managing diverse office staff of 15 PHYSICAL DEMANDS/WORKING CONDITIONS –
Position requires prolonged sitting, some bending, stooping, and stretching. Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing, verbal communication and eyesight to record, prepare, and communicate appropriately to perform job responsibilities, lifting paper or boxes up to 40 pounds occasionally. Work will be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.