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HealthTrust Workforce Solutions Training Support Specialist in Sunrise, Florida

GENERAL SUMMARY OF DUTIES – Responsible for providing quality service and support to both internal and external customers. Act as corporate liaison on all learning-related technologies such as Healthstream Learning Management System (LMS) and WebEx (including virtual meeting and virtual training tools). Maintain knowledge, understanding, and database of HCA and non-HCA facility offerings including required credentials such as BLS, ACLS, and PALS. Help maintain corporate education training center and training libraries. Provide training and communication information to all departments to effectively and accurately launch new projects or revised courses or course offering. As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.

SUPERVISOR –Education & Communication Coordinator

SUPERVISES – None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :

  • Answers all incoming calls to Education Helpdesk number ,answers inquires or refers callers to appropriate individuals

  • Responsible for daily management education programs and their implementation

  • Coordinates registration for virtual training and live classes

  • Assist with coordinating and troubleshoots for virtual training and WBT

  • Assist/Ensures new employees on boarding process and assist hiring manager with necessary action regarding employee set up

  • Communicates (written/verbal) with business owners, vendors and all level of company employees. Must have excellent communication skills

  • Data entry into various education databases including StaffPM, Healthstream, StaffRx, Travel etc

  • Acts as a Healthstream Product owner for HealthTrust Workforce Management Solution

  • Responsible for administrative direction in compliance with The Joint Commission standards

  • Maintains education database for end users class search related to all required certifications

  • Understands training requirements for non clinical and clinical staff and helps connect available resources

  • Provides secretarial support including typing, composing and proofreading correspondences, indexing and filing documents

  • Compiles reports from data and existing records

  • Attend meeting as assigned and reports on actions

  • Assist other staff as requested

  • Any other duties as assigned

ReqID: 1885/1470/6586

Category: Corporate

Specialty:

Job Type: Full-Time

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